Paragon ITSM Services
Incident & Problem Management
Reduce downtime and prevent recurring issues. Paragon's Incident and Problem Management services offer real-time issue tracking and root-cause analysis, minimizing disruptions and enhancing system stability through permanent solutions.
Change & Transition Management
Navigate changes and transitions smoothly with structured workflows that minimize risk. Our Change and Transition Management services follow ITIL guidelines, ensuring that upgrades, migrations, and process changes occur with minimal impact to daily operations.
Asset & Configuration Management
Gain full control of your IT environment. Paragon's Asset and Configuration Management services allow agencies to track, manage, and optimize assets and configurations throughout their lifecycle, ensuring data accuracy and resource efficiency.
IT Helpdesk Management
From basic troubleshooting to complex technical issues, Paragon provides multi-tiered IT Helpdesk Management that adapts to agency needs. Our approach enhances response efficiency, ensuring that end users receive the right level of support.
Stakeholder Communication & Communication Portal
Keep all stakeholders informed with Paragon's Stakeholder Communication Management. We provide customizable communication portals that foster transparency and engagement, ensuring that updates, announcements, and information are readily accessible to internal and external stakeholders.
ITIL-Based Service Level Management
Paragon ensures consistent service quality through ITIL-based Service Level Management. We establish clear performance metrics and continuous monitoring to ensure that service levels meet or exceed agency standards and user expectations.
Knowledge Database Management
Paragon builds and manages knowledge databases, empowering teams with quick access to resources that improve resolution times and promote knowledge-sharing across the organization. Paragon's IV&V services offer unbiased evaluations to confirm that systems meet operational and security requirements, ensuring reliable and effective IT operations.
Metrics-Driven Management Dashboards
Track progress, identify trends, and drive decisions with Paragon's management dashboards. These metrics-driven tools provide a visual representation of key performance indicators, enabling leadership to monitor ITSM effectiveness at a glance.
Organizational Change Management & Workforce Preparation
Workforce Preparation & Training Solutions
- Training Plans & Best-Practice Strategies
- Learning Management System (LMS) Implementation
- Curriculum Development
- Multi-Mode Training Delivery
- Role-Based Training
- Metrics-Driven Learning